{"id":4497,"date":"2019-11-28T15:42:37","date_gmt":"2019-11-28T15:42:37","guid":{"rendered":"https:\/\/www.skipsandbins.com\/?page_id=4497"},"modified":"2025-04-22T16:10:37","modified_gmt":"2025-04-22T15:10:37","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.skipsandbins.com\/contract\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text uncode_shortcode_id=”518863″]Find answers to your waste related questions. Still can’t find the answer you’re looking for? Click here to contact us ><\/a>[\/vc_column_text][vc_custom_heading text=”General FAQ’s” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes” uncode_shortcode_id=”116544″]General FAQ’s[\/vc_custom_heading][vc_tta_section title=”What areas do you cover?” tab_id=”1575904311673-31ca2376-fb29″][vc_column_text]We aim to provide our waste collection services across the entire UK. In rare circumstances we might not be able to provide you with services depending on remote locations and our supplier coverage.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I place an order?” tab_id=”1575904311681-93fccf5f-1e57″][vc_column_text]Start by deciding what type of waste you require disposal of and whether it is a one-off or ongoing requirement. Then visit our services page to find the ideal service for your requirements. Visit our ‘How to Order<\/a>‘ page for more information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is a waste code?” tab_id=”1575905172809-9b6567e4-1b2a”][vc_column_text]EWC stands for ‘European Waste Codes’. In order to collect and dispose your waste, waste is assigned a EWC code to identify it’s type. This standard coding system classifies and describes the type of waste.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have a service requirement which is not on your website.” tab_id=”1575905197182-851c3601-47cd”][vc_column_text]If you have a request for a large number of services or anything which is not listed on our site, please feel free to contact us via our ‘Request Bespoke Services<\/a>‘ page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why can I not purchase Skips, Bins or FEL’s together?” tab_id=”1575905803680-4d3e29af-45cd”][vc_column_text]Skips, Bins and FEL’s all require different service features for delivery, hire<\/a> and collection. Hence, we can only allow one type to be purchased at a time. This does not stop you from being able to place a second order for another container type.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can my billing address and delivery\/collection address be different?” tab_id=”1575906725516-38e25dcc-f108″][vc_column_text]Yes! However, please make sure your delivery\/collection address is correct, otherwise your services will be effected. Any mistake in your address will result in failed services and extra charges.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is a SIC code?” tab_id=”1575905138860-cd9de5d8-54d1″][vc_column_text]SIC stands for ‘Standard Industrial Classification’ and is required for businesses disposing of waste. SIC codes provide a simple way of describing what a business does. If you require services for a household, you do not need a SIC code for your waste collection.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I find my SIC code?” tab_id=”1575905157686-22dfa51c-be94″][vc_column_text]To help you find your SIC code we have included a handy SIC code finder as part of our checkout process. Simply add an item to your basket and proceed to the checkout.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I am not a business, do I need a SIC code?” tab_id=”1575906760379-3b487929-2ddd”][vc_column_text]No! Households or non-business orders do not require a SIC code. SIC codes are only required for businesses.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why do I have to sign an agreement?” tab_id=”1575906822555-58d58b91-e01d”][vc_column_text]You must sign our agreement to verify you are authorised to place an order on behalf of the stated business or organisation. More details can be found in our ‘Terms and Conditions<\/a>‘.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I pay?” tab_id=”1575906841422-f5d471ad-3541″][vc_column_text]Payments are taken at the end of our checkout process, via the Sage Pay credit\/debit card section of the checkout page. Recurring payments for ongoing services will automatically be taken from the same payment method.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I pay for ongoing services?” tab_id=”1575909716586-84350bb1-2a54″][vc_column_text]Recurring payments for ongoing services will automatically be taken from the same payment method used for the initial order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How are my details used?” tab_id=”1575906874640-cb8e2401-10fc”][vc_column_text]We use your details to process and validate your order. These details are also used to deliver your chosen services via our UK network of suppliers. More information can be found on our ‘Privacy’ page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My payment has failed, what do I do?” tab_id=”1575906891262-5585f196-33c0″][vc_column_text]If payment has failed, please wait to see if you receive a confirmation email or not. In the event you are unsure whether payment has been successfully made, please contact our support team to verify if the order has been placed. Contact Us ><\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have not received an email confirmation?” tab_id=”1575906906306-1ca54714-7d52″][vc_column_text]If you have not received a confirmation email, please allow time for an email to come through. Please check your spam or junk mail folders. If no email is received after 60 minutes of placing an order, please contact us<\/a> for support.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When will my services start?” tab_id=”1575906919284-b6c40474-38eb”][vc_column_text]Upon successfully placing an order with us, you will be sent a confirmation email of when your exact start date will be.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I receive my services?” tab_id=”1575904790957-15189ecc-5bf1″][vc_column_text]We have dedicated suppliers across the UK who work closely with us to provide your services. You do not need to deal with these independently as we are your point of contact from order to collection. If you experience any issues, please contact us immediately for support. Visit our ‘How it Works<\/a>‘ page for more information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I find out agreement information?” tab_id=”1575904929323-cb05cc5e-5824″][vc_column_text]Although an agreement is required for your waste services, we aim to make subscriptions as simple as possible, providing you with full control over your waste services. For more information about your subscription terms, visit our ‘Terms & Conditions<\/a>‘ page.[\/vc_column_text][\/vc_tta_section][vc_custom_heading text=”My Account FAQ’s” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes” uncode_shortcode_id=”198914″]My Account FAQ’s[\/vc_custom_heading][vc_tta_section title=”How do I manage my services?” tab_id=”1575905845637-d2773ef3-7fec”][vc_column_text]All of your services can be managed through the ‘My Account<\/a>‘ section of the website. Alternatively, you can contact our support team for help.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I cancel my services?” tab_id=”1575905708082-f38674e2-d5f4″][vc_column_text]You can cancel services by visiting ‘My Account<\/a>‘ and clicking the menu option for ‘My Orders and Subscriptions’. Click on the relevant order number you wish to cancel. Once the order details have been loaded, select the cancel option. Please note, terms and conditions<\/a> apply to all orders and cancellations.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I close my account?” tab_id=”1575905728077-654c6696-3f83″][vc_column_text]In order to close your account there must be no orders or subscriptions in place. To close your account, contact<\/a> our support team stating you would like to close your account and be removed from our systems. Please note, terms and conditions<\/a> apply to account closures.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When will my next payment be due?” tab_id=”1575905345484-607a9640-044d”][vc_column_text]Ongoing services require recurring payments. Each ongoing payment will be automatically taken from your method of payment exactly 4 weeks from your start date (date of initial order).[\/vc_column_text][\/vc_tta_section][vc_custom_heading text=”Skip FAQ’s” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes” uncode_shortcode_id=”146801″]Skip FAQ’s[\/vc_custom_heading][vc_tta_section title=”My skip is full, how do I arrange collection?” tab_id=”1575905879646-8988cbc7-2290″][vc_column_text]Your skip will automatically be collected at the end of your hire duration. However, you can choose to request an early collection by visiting ‘My Account<\/a>‘ and clicking the menu option for ‘Arrange a Skip Collection’. Select the relevant order number you wish to be collected in the first option box, check your details are correct and click ‘Request Collection’.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My skip has not arrived, what do I do?” tab_id=”1575905911288-03afc735-47e3″][vc_column_text]If your skip has not arrived on the day confirmed by us, contact our support team immediately. Have your order number and details ready for us to look into the matter for you. Contact Us ><\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What can I put in my skip?” tab_id=”1575906028428-3be74991-0484″][vc_column_text]You are only permitted to put the correct waste type into the skip you have ordered. Allowed waste types can be found on the skip you have ordered, or you can visit our waste types<\/a> page for more information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have ordered the wrong skip, how do I change it?” tab_id=”1575906087125-6dc1c5fb-5acf”][vc_column_text]Contact our support team immediately. If your services commence you may be charged for the mistake, click here to contact us<\/a>. Please note terms and conditions<\/a> apply when orders are incorrect.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What size skips do you provide?” tab_id=”1575906099002-78afe10a-dab6″][vc_column_text]We provide 8 yard and 12 yard skips, in open and enclosed options.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need a permit for my skip hire?” tab_id=”1575906131999-ecac6752-4a66″][vc_column_text]Any skip which is not situated on private land requires a permit. If we deliver your skip to a location which requires a permit, and no permit has been purchased, your order will be cancelled with no refunds. You will then need to re-order your skip with the appropriate permit. Click here to view our Terms and Conditions ><\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long can I hire a skip for?” tab_id=”1575906173065-729a8bf8-fae2″][vc_column_text]All of our skips are available on a 1, 2, 3 or 4 week duration. Please note your skip will be automatically collected after the chosen duration whether it is ready to be collected or not.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why is my preferred date of hire not guaranteed?” tab_id=”1575906184693-8578cf68-0ba0″][vc_column_text]We will do our best to match your preferred delivery date, however we are unable to guarantee this date due to skip availability with our suppliers in your area.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the collection charge for?” tab_id=”1575906303091-66b51786-603d”][vc_column_text]Collection charges are the cost for having your waste collected in addition to the skip hire charge. We base the collection charge on your location\/postcode to provide you with the best possible rate in your area, as these rates can vary significantly due to your location within the UK.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why are skip dimensions approximate?” tab_id=”1575906417113-6ed3e1c7-abbe”][vc_column_text]Not all of our suppliers skips are exactly the same shape, therefore we are unable to guarantee exact dimensions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why is there a weight allowance on my skip?” tab_id=”1575906502841-f64fa63d-20cc”][vc_column_text]The weight allowance is what has been included within the costs displayed for the skip. This is the maximum weight you are paying for, if the weight limit is exceeded a charge may apply to cover the costs of disposing your waste. Click here for our terms and conditions ><\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What happens when I exceed the weight allowance?” tab_id=”1575906525285-c0dfdd31-5953″][vc_column_text]All containers are weighed upon collection. If the maximum weight allowance has been exceeded a charge may apply to cover the costs of disposing your waste. Click here for our terms and conditions ><\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I find out more information about waste types?” tab_id=”1575906635877-abbd3954-9fca”][vc_column_text]A comprehensive list of waste types can be found on our ‘Waste Types<\/a>‘ page.[\/vc_column_text][\/vc_tta_section][vc_custom_heading text=”Bin & FEL FAQ’s” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes” uncode_shortcode_id=”203211″]Bin & FEL FAQ’s[\/vc_custom_heading][vc_tta_section title=”What does DMR stand for?” tab_id=”1575905551800-83c35a51-8149″][vc_column_text]DMR stands for ‘Dry Mixed Recycling’<\/p>\n

\u201cDry\u201d waste made up of organic waste and mixed packaging such as cardboard and boxes, paper, newspaper, plastic bottles, plastic films, hard plastics, steel and aluminium.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why does General Waste and Dry Mixed Recycling share the same EWC code?” tab_id=”1575905678409-caaa9226-c88a”][vc_column_text]EWC 20 03 01 Mixed Municipal Waste including Mixed Packaging.<\/p>\n

This is the legal waste code stated by the European Waste Catalogue which covers a variety of items and can seem confusing at first. If you have waste which is categorised by this code, please ensure you check the waste type description for either General Waste or Dry Mixed Recycling (DMR).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What bin sizes do you provide?” tab_id=”1575990979550-7c13b5ec-087d”][vc_column_text]We provide 240L, 360L, 660L & 1100L Wheeled Bins. We also provide 8 Yard Front End Loader (FEL) bins for larger amounts of waste.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My bin has not been collected, what do I do?” tab_id=”1575905939618-17452c68-8b7d”][vc_column_text]If your bin or fel has not arrived or been collected on the day confirmed by us, contact our support team immediately. Have your order number and details ready for us to look into the matter for you. Contact Us ><\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What can I put in my bin?” tab_id=”1575905962752-4cc6e1f6-b657″][vc_column_text]You are only permitted to put the correct waste type into the bin or fel you have ordered. Allowed waste types can be found on the bin or fel you have ordered, or you can visit our waste types<\/a> page for more information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My bin is damaged, what do I do?” tab_id=”1575906042531-45400613-6017″][vc_column_text]If your bin or fel has become damaged, lost or stolen, please contact<\/a> our support team to arrange replacement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My bin has gone missing, what do I do?” tab_id=”1575906456143-95022f60-9cee”][vc_column_text]If your bin or fel has become damaged, lost or stolen, please contact<\/a> our support team to arrange replacement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I have ordered the wrong bin, how do I change it?” tab_id=”1575906145544-5293647c-4871″][vc_column_text]Contact our support team immediately. If your services commence you may be charged for the mistake, click here to contact us<\/a>. Please note terms and conditions<\/a> apply when orders are incorrect.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why is my preferred collection day(s) not guaranteed?” tab_id=”1575906204086-67df1097-862a”][vc_column_text]We will do our best to match your preferred delivery days, however we are unable to guarantee this date due to collection availability with our suppliers in your area on that specific day.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the collection charge for?” tab_id=”1575906326458-cf4d03e2-7cf8″][vc_column_text]Collection charges are the cost for having your waste collected in addition to the bin or fel standard charge.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is the one-off delivery charge for?” tab_id=”1575906340347-0b8d57fd-8184″][vc_column_text]To start your bin or fel collection services, you will require a container to be delivered to your location. This one-off charge is for the delivery of that container.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why are bin dimensions approximate?” tab_id=”1575906434682-57858509-1b16″][vc_column_text]Not all of our suppliers bins and fel containers are exactly the same shape, therefore we are unable to guarantee exact dimensions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why is there a weight allowance on my bin?” tab_id=”1575906552711-f7eaa4b7-0797″][vc_column_text]The weight allowance is what has been included within the costs displayed for the bin or fel. This is the maximum weight you are paying for, if the weight limit is exceeded a charge may apply to cover the costs of disposing your waste. Click here for our terms and conditions ><\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What happens when I exceed the weight allowance?” tab_id=”1575906567581-d25a8224-617f”][vc_column_text]All containers are weighed upon collection. If the maximum weight allowance has been exceeded a charge may apply to cover the costs of disposing your waste. Click here for our terms and conditions ><\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I find out more information about waste types?” tab_id=”1575906660074-7a6a2b50-6eb1″][vc_column_text]A comprehensive list of waste types can be found on our ‘Waste Types<\/a>‘ page.[\/vc_column_text][\/vc_tta_section][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/1″][uncode_block id=”53338″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text uncode_shortcode_id=”518863″]Find answers to your waste related questions. Still can’t find the answer you’re looking for? Click here to contact […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4497","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.skipsandbins.com\/contract\/wp-json\/wp\/v2\/pages\/4497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.skipsandbins.com\/contract\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.skipsandbins.com\/contract\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.skipsandbins.com\/contract\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.skipsandbins.com\/contract\/wp-json\/wp\/v2\/comments?post=4497"}],"version-history":[{"count":2,"href":"https:\/\/www.skipsandbins.com\/contract\/wp-json\/wp\/v2\/pages\/4497\/revisions"}],"predecessor-version":[{"id":53424,"href":"https:\/\/www.skipsandbins.com\/contract\/wp-json\/wp\/v2\/pages\/4497\/revisions\/53424"}],"wp:attachment":[{"href":"https:\/\/www.skipsandbins.com\/contract\/wp-json\/wp\/v2\/media?parent=4497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}